What services does Lusophone Learning offer for Portuguese learners in Canada?

Lusophone Learning offers online Portuguese lessons and structured Portuguese courses designed for different learning goals. The focus is on practical language use, with support that can cover conversation, grammar, reading, and writing depending on the course format.

What is typically included in a Portuguese lesson or course?

Lessons usually include guided instruction, speaking practice, and clear explanations that help learners build confidence step by step. Depending on the course, the materials may also include exercises, web-based learning resources, and practice activities that support study between sessions.

How do you price online Portuguese lessons and courses at Lusophone Learning?

Pricing usually depends on the lesson format, session length, and whether you choose private or small-group learning. We provide quotes based on your goals, schedule, and the level of support needed, so the cost stays aligned with the kind of Portuguese learning you want online.

What can affect the final cost of Portuguese lessons?

Several things can influence the price, including the number of lessons, the complexity of the material, and whether the sessions are tailored for travel, conversation, or workplace use. Web-based courses may also differ in cost from one-to-one lessons because the structure and level of customization are not the same.

How can I contact Lusophone Learning to get started with online Portuguese lessons?

The easiest way to get started is to reach out through our website contact form or email us directly. Share a little about your current Portuguese level and what you want to focus on, and we will suggest a simple next step for moving into lessons.

Lusophone Learning

Effective Date: September 24, 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the services, website, online platforms, communications, materials, and related offerings provided by Lusophone Language Learning Ltd. ("Company", "we", "us", or "our").

By registering for, purchasing, accessing, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies referenced herein. If you do not agree to these Terms, you must not use our services.

These Terms apply to all users of our services, including students, parents or guardians acting on behalf of a minor, and any other individuals or entities interacting with the Company in connection with our services.

2. Scope of Services

Lusophone Language Learning Ltd. provides Portuguese-language education and related instruction services, which may include, without limitation:

Beginner Portuguese group classes;
Private one-on-one Portuguese tutoring;
Brazilian Portuguese conversation practice;
Business Portuguese for professionals;
Portuguese pronunciation and accent coaching;
Online Portuguese lessons across Canada; and
Heritage Portuguese support for families.

We may provide services in person, online, or through a hybrid format, depending on availability, scheduling, location, platform capability, and operational requirements.

We reserve the right to modify, suspend, or discontinue any service, class format, instructor assignment, curriculum, schedule, or platform at any time, subject to applicable law and any express written commitments made to you.

3. User Obligations and Responsibilities

You agree to use our services in a lawful, respectful, and responsible manner. Without limiting the generality of the foregoing, you agree that you will:

Provide accurate, current, and complete information when registering, booking, or communicating with us;
Promptly update any information that becomes inaccurate or incomplete;
Attend classes and sessions on time and prepared;
Use appropriate conduct during classes, sessions, and all communications with instructors, staff, and other participants;
Not disrupt, harass, abuse, threaten, defame, or otherwise interfere with the learning environment;
Not record, reproduce, distribute, or share any class or session without our prior written consent and, where applicable, the consent of all relevant participants;
Comply with all applicable laws, regulations, and third-party platform terms when accessing online lessons;
Maintain the security of your account credentials, if any;
Ensure that any minor participating in our services is supervised where appropriate and that the parent or legal guardian accepts responsibility for the minor's conduct and compliance with these Terms; and
Refrain from using our services for any unlawful, fraudulent, or unauthorized purpose.

You understand that progress in language learning varies by individual and that outcomes depend on many factors, including attendance, effort, practice, and prior experience. We do not guarantee specific results, fluency, proficiency levels, certification outcomes, or business/academic success.

4. Payment Terms and Conditions

All fees, package prices, subscription charges, and other applicable costs will be disclosed to you prior to purchase or registration, unless otherwise stated in writing by us.

Payment is due in full at the time specified by us, which may be at booking, before the first class, in advance of a package, or on a recurring basis for subscription-style offerings.
We may accept payment by credit card, debit card, electronic transfer, or other methods we designate from time to time.
Unless expressly stated otherwise, all fees are listed and payable in Canadian dollars (CAD).
You are responsible for all applicable taxes, including GST, PST, HST, or other taxes required by law.
If a payment is declined, reversed, disputed, charged back, or otherwise not successfully processed, we may suspend or terminate access to services until the outstanding amount is paid in full.
Where applicable, late or missed payments may result in administrative fees, loss of reserved class space, cancellation of lessons, or removal from a course or program, subject to applicable law.

We may change our pricing at any time for future purchases or renewals. Price changes will not affect services already paid for, unless otherwise agreed in writing or required by law.

5. Cancellation and Refund Policy

Our cancellation and refund policy is intended to balance fairness, operational scheduling, and the limited availability of teaching resources.

Private lessons: Cancellations or rescheduling requests must be made within the timeframe communicated at booking or, if no timeframe is stated, at least 24 hours before the scheduled session. Missed sessions or late cancellations may be charged in full.
Group classes: Withdrawals from group classes after the start date may not be refundable, except where required by law or expressly agreed in writing by us.
Packages and bundles: Unless otherwise stated, unused sessions in a discounted package may be subject to prorated refund calculations, less any completed sessions at the standard per-session rate and any non-refundable administrative charges, where permitted by law.
Online services: Technical issues on your side, including internet connectivity, incompatible devices, or user error, do not automatically entitle you to a refund. We may, at our discretion, offer a make-up session or alternative accommodation.
Company cancellations: If we cancel a paid session and cannot reasonably reschedule it, we will generally offer a refund or credit for the affected session, unless another remedy is required or permitted by law.
Refund timing: Approved refunds may take a reasonable period to process through the original payment method.

To request a cancellation, rescheduling, or refund, you must contact us using the contact details below. Any refund decision may require review of attendance records, communications, and payment history. Nothing in these Terms limits any non-waivable rights you may have under applicable Canadian consumer protection law.

6. Liability Limitations

To the fullest extent permitted by applicable law, Lusophone Language Learning Ltd. and its directors, officers, employees, instructors, contractors, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, loss of data, loss of business, loss of goodwill, or interruption of business arising out of or related to your use of the services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services shall not exceed the amount you paid to us for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to the claim, or CAD $100, whichever is greater, unless a greater liability cannot be excluded under applicable law.

We do not guarantee uninterrupted, secure, or error-free access to online services, third-party platforms, or communications. We are not responsible for delays, failures, or damages caused by internet outages, platform disruptions, device compatibility issues, third-party services, acts of omission by third parties, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, willful misconduct, fraud, or any other liability that cannot lawfully be excluded in Canada.

7. Intellectual Property Rights

All content provided by Lusophone Language Learning Ltd., including lesson plans, recordings, worksheets, exercises, presentations, handouts, branding, logos, text, graphics, audio, video, and other materials, is owned by or licensed to the Company and is protected by Canadian and international intellectual property laws.

You are granted a limited, personal, non-exclusive, non-transferable, revocable license to use materials solely for your own educational, non-commercial use in connection with our services.
You may not copy, reproduce, modify, distribute, publish, sell, sublicense, or create derivative works from our materials without our prior written consent.
Any unauthorized use of our materials or trademarks may result in termination of access and may expose you to legal action.

If you provide us with feedback, suggestions, testimonials, or ideas, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, and display such feedback for business, operational, educational, and promotional purposes, subject to applicable privacy laws.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our services, you consent to the collection, use, and disclosure of your personal information for purposes including:

Providing classes, tutoring, and related support;
Processing registrations, payments, cancellations, and refunds;
Communicating service updates, scheduling details, and administrative notices;
Improving our services, curriculum, and customer experience;
Maintaining records for legal, accounting, and operational purposes; and
Complying with applicable legal and regulatory obligations.

Where we use third-party service providers, including payment processors, scheduling tools, video conferencing platforms, email services, or cloud storage providers, your information may be processed by those providers in accordance with their own policies and contractual obligations to us.

You acknowledge that online learning may involve the use of third-party platforms that are not controlled by us. While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

For more information about how we handle personal information, please contact us using the details below. If we maintain a separate privacy policy, that policy forms part of these Terms to the extent incorporated by reference.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, severe weather, pandemics, epidemics, war, terrorism, civil unrest, labour disputes, government orders, power outages, telecommunications failures, internet disruptions, or failure of third-party platforms or service providers.

Where a force majeure event occurs, we may suspend, postpone, modify, or cancel services without liability, and we will use reasonable efforts to resume services as soon as practicable. If a paid service cannot be provided due to a prolonged force majeure event, we may offer a rescheduled session, credit, or refund, as appropriate and subject to applicable law.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, operational practices, legal requirements, or other business needs. The revised Terms will be effective upon posting or upon the date stated in the revised version, whichever is later.

Your continued use of our services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services.

We encourage you to review these Terms periodically to stay informed of any changes.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or relating to them, the services, or any related transaction shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in British Columbia, Canada, shall have exclusive jurisdiction over any action, claim, or proceeding arising out of or relating to these Terms or our services, except where applicable law requires otherwise.

12. Contact Information

If you have any questions, concerns, cancellation requests, refund requests, or notices regarding these Terms, please contact:

Lusophone Language Learning Ltd.
Suite 204, 1857 West 4th Avenue
Vancouver, BC V6J 1M4
Canada

Email: [email protected]
Phone: +1 (604) 873-4928

13. Severability Clause

If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect to the maximum extent permitted by law.

Where legally permitted, an invalid or unenforceable provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable while preserving, to the fullest extent possible, the original intent of the provision.

By using the services of Lusophone Language Learning Ltd., you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.

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