Effective Date: September 24, 2026
1. Introduction and Company Information
This Privacy Policy explains how Lusophone Language Learning Ltd. collects, uses, discloses, retains, and protects personal information in connection with its Portuguese-language learning services, website, communications, and related offerings (the “Services”).
Lusophone Language Learning Ltd. is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial private-sector privacy laws.
Company Name: Lusophone Language Learning Ltd.
Address: Suite 204, 1857 West 4th Avenue, Vancouver, BC V6J 1M4, Canada
Email: [email protected]
Phone: +1 (604) 873-4928
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. Data Collection and Processing
Lusophone Language Learning Ltd. may collect personal information directly from you, automatically through your use of our Services, and from third parties where permitted by law.
Depending on how you interact with us, we may collect the following categories of personal information:
- Identification and contact information: name, email address, phone number, mailing address, billing address, account credentials, and emergency contact details if provided.
- Learning and profile information: language proficiency level, learning goals, course selection, class participation, attendance records, progress, assessment results, feedback, and notes related to tutoring or instruction.
- Transactional information: payment details, invoices, purchase history, refunds, and subscription or enrollment records.
- Technical and usage information: IP address, device identifiers, browser type, operating system, pages viewed, session duration, referring website, and interaction data collected through cookies or similar technologies.
- Communications: messages, inquiries, support requests, survey responses, and other correspondence with us.
- Marketing preferences: communication preferences, consent choices, and unsubscribe selections.
We generally do not seek to collect sensitive personal information unless necessary for a specific purpose and with your consent or as otherwise permitted by law. If you provide us with personal information about another person, you represent that you have the authority or consent to do so.
3. Purpose of Data Processing
Lusophone Language Learning Ltd. uses personal information for the following purposes:
- to provide, administer, and improve our Portuguese-learning Services;
- to create and manage user accounts, registrations, and enrollments;
- to assess learning needs, placement, progress, and outcomes;
- to process payments, subscriptions, refunds, and related transactions;
- to communicate with you about classes, schedules, support, notices, and administrative matters;
- to send marketing or promotional communications, where permitted and, where required, with your consent;
- to personalize learning experiences and website content;
- to monitor, secure, and maintain the performance and integrity of our Services;
- to detect, prevent, and investigate fraud, misuse, unauthorized access, or other harmful activity;
- to comply with legal, accounting, tax, and regulatory obligations;
- to enforce our terms, contracts, and policies; and
- to carry out any other purpose that is identified to you and to which you consent, where required.
4. Legal Basis for Processing
Under Canadian privacy law, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and we obtain consent where required.
We may process personal information on the following bases:
- Consent: where you have provided express or implied consent, including for enrollment, communications, marketing, or optional services.
- Contractual necessity: where processing is necessary to provide the Services you request or to fulfill our contractual obligations.
- Legitimate and appropriate purposes: where processing is reasonably required to operate, secure, and improve our Services, and where such processing is appropriate in the circumstances under applicable law.
- Legal obligation: where processing is required to comply with Canadian law, court orders, regulatory requirements, or lawful requests from authorities.
- Protection of interests: where processing is necessary to protect our rights, property, safety, or that of our users or others.
Where consent is the basis for processing, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
Lusophone Language Learning Ltd. does not sell personal information. We may share personal information in the following circumstances:
- Service providers: with third-party vendors that perform services on our behalf, such as hosting, email delivery, customer support, analytics, payment processing, scheduling, learning management tools, and administrative services.
- Professional advisors: with lawyers, accountants, auditors, insurers, and other professional advisors as needed.
- Business transfers: in connection with a merger, acquisition, restructuring, financing, or sale of assets, subject to appropriate confidentiality and legal protections.
- Legal and safety reasons: where disclosure is required or permitted by law, to respond to legal process, to enforce our terms, or to protect rights, safety, and security.
- With your direction or consent: where you ask us to share information or otherwise consent to such disclosure.
We require third parties that process personal information on our behalf to handle it securely and only for the purposes we authorize, subject to contractual safeguards where appropriate.
6. Data Transfer to Third Countries
Your personal information may be stored or processed outside of Canada, including in other countries where our service providers or their infrastructure are located. In such cases, personal information may be subject to the laws of the jurisdiction where it is processed, and may be accessible to courts, law enforcement, or regulatory authorities in those jurisdictions.
Lusophone Language Learning Ltd. takes reasonable steps to ensure that any cross-border transfer is subject to appropriate safeguards designed to protect personal information in accordance with applicable Canadian privacy requirements.
7. Storage Duration
Lusophone Language Learning Ltd. retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, to resolve disputes, and to enforce agreements.
The retention period may vary depending on the type of information and the context in which it was collected. When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable Canadian law, you may have the following rights with respect to your personal information:
- Access: the right to request access to the personal information we hold about you.
- Rectification: the right to request correction of inaccurate or incomplete personal information.
- Erasure: the right to request deletion of personal information in appropriate circumstances, subject to legal and contractual retention obligations.
- Restriction: the right to request that processing be limited in certain circumstances.
- Data portability: the right to request a copy of certain personal information in a structured, commonly used format where applicable law provides for such a right.
- Objection: the right to object to certain processing activities, including some direct marketing activities.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable law.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us. Please note that withdrawing consent may limit our ability to provide certain Services, including access to some classes, communications, or personalized features.
Withdrawal of consent does not affect the lawfulness of processing carried out before your withdrawal, nor does it affect processing based on other lawful grounds where permitted by law.
10. Right to Complain
If you have questions or concerns about our handling of personal information, we encourage you to contact us first so we can attempt to resolve the matter promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, with a provincial privacy regulator.
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca
11. Data Security
Lusophone Language Learning Ltd. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, and misuse.
These safeguards may include access controls, authentication measures, secure storage, encryption where appropriate, staff confidentiality obligations, and regular review of security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If we become aware of a privacy incident involving personal information and determine that it presents a real risk of significant harm, we will take steps required by applicable law, including notification where legally required.
12. Contact Information
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact:
Lusophone Language Learning Ltd.
Suite 204, 1857 West 4th Avenue
Vancouver, BC V6J 1M4
Canada
Email: [email protected]
Phone: +1 (604) 873-4928
13. Changes to Privacy Policy
Lusophone Language Learning Ltd. may update this Privacy Policy from time to time to reflect changes in our practices, Services, technologies, legal requirements, or other operational needs.
When we make material changes, we will post the updated Privacy Policy on our website and revise the effective date above. Where required by law, we will obtain your consent or provide additional notice of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect personal information.